Main purpose of the job 

The key focus of this role is supporting our customers to maximise the value they derive from using OnePlanet. It is a hands-on and practical role suited to someone who really enjoys delivering projects and keeping everything on track.  

Joining the Customer Success team, you will learn about OnePlanet’s approach to managing data, developing connected strategies and engagement for sustainability.  

The main role of the job includes: 

1. Understanding customers’ needs and setting up their account accordingly,  
2. Training customers in how to use the platform,  
3. Developing bespoke and general guidance and train the trainer materials,  
4. Developing case studies and news to support OnePlanet’s on-line presence,  
5. Undertaking research in specific areas related to sustainability. 

Qualifications, aptitudes & skills level 

The successful candidate will have some or most of the following: 

• Demonstrable experience in undertaking detailed analytical tasks  
• Track record in delivering projects  
• Experience in a customer facing work environment, ideally in a technology company  
• A strong commitment to and understanding of sustainability  
• A degree in a relevant subject, though not essential 
• Comfortable with multi-tasking 
• Methodical, with good administrative skills particularly using on-line systems 
• Experience in supporting or delivering training  
• Excellent written communications skills with ability to speak in simple ‘plain English’