Thank you for signing up to Oneplanet.com. In summary, you are responsible for the data you upload and we will use the data to provide the service to you. We will not share the data with third parties for marketing purposes. Basic use of the service is free but we reserve the right to charge for some functionality provided by the service, but we will notify you well in advance; and we will always make clear what our charges are. Please do not hesitate to contact us via the chat window if you have any questions.

oneplanet.com (“we,” “us,” or “our”) thank you for choosing to use our service (the “Service”) made available to you through our website at www.oneplanet.com (the “Website”). We provide access to and use of our Service subject to the following terms of service (the “Terms of Service”). By using our Service, you acknowledge that you have read, understood, and agree to be legally bound by the terms and conditions of these Terms of Service and the terms and conditions of our Privacy Policy, which is hereby incorporated by reference. Please take the time to review our Privacy Policy. If you do not agree to any terms in these Terms of Service or the Privacy Policy, then please do not use our Service. We may change the Terms of Service from time to time. Please check back on our Website from time to time to check what changes have been made.

Access and use

If you accept the terms and conditions contained in this Agreement, we will provide access to and use of the Service to you (the “Subscriber”). The Subscriber is solely responsible for any data or content uploaded or stored on the Service by the Subscriber. In no event shall OPD be responsible for the use or misuse of any data uploaded by the Subscriber or other third party. The Subscriber warrants and represents that it either owns or has the right to provide all such data uploaded or stored on the Service by the Subscriber. The Subscriber hereby grants OPD a non-exclusive, transferable, royalty-free license to use the data from the Subscriber to provide the Service and as otherwise described in herein or in our Privacy Policy. For the avoidance of doubt, in no event will we share any project information that you upload into the Service with third parties for marketing purposes.

All right, title, and interest in and to the Service, the Website and any information, data, software and other features, including all modifications, improvements and adaptations made thereto, and all proprietary rights in any of the foregoing (collectively, “OPD Property”), shall be and remain the sole and exclusive property of OPD.

The Subscriber will not, and will not permit any third party to: (i) allow anyone other than a Subscriber to access or use the Service; (ii) use the Service in any way that is not expressly permitted by this Agreement, including, without limitation, reverse engineering, modifying, copying, distributing, or sublicensing the Service, or introducing into the Service any software, virus, or code; or (iii) use the Service in violation of any applicable law or regulation.


Prior to using the Service, the Subscriber will be required to register for an account. During the registration process, Subscriber will select logon credentials. Logon credentials can only be used by the Subscriber for an authorised user to whom the logon credentials are assigned and cannot be shared with others. The Subscriber is solely responsible for the confidentiality and use of all logon credentials for its account and those assigned to an authorised user, as well as for any use or misuse of the Service using Subscriber’s or any authorised user’s logon credentials. The Subscriber will notify OPD immediately if it becomes aware of any loss, theft or unauthorized use of any logon credentials. We reserve the right to delete or change the logon credentials at any time and for any reason.

Annual Subscription Fee

Unless using the Service during a free trial period or other promotion, in consideration for the access to and use of the Service, you agree to pay to OPD an annual subscription fee, as notified on the Website. We reserve the right to change the annual fee, without prior notice to you. If we do change the annual fee, we will provide notice to you through the Website or via email. Your continued use of the Service after the price change constitutes your agreement to pay the changed amount.

Term and Termination

We may suspend or terminate your access to and use of the Service, in whole or in part, at any time and for any reason; provided, however, that if you have purchased an annual subscription for the Service, our right to suspend or terminate your access to and use of the Service will be limited to cases where you have failed to pay the applicable subscription fee or have otherwise breached these Terms of Service, and have not cured such payment failure or other breach within 10 business days of receiving written notice of such payment failure or other breach from us (and provided, further that we may suspend your access to and use of the Service immediately without notice in the event that we reasonably determine that your account may cause potential harm to us or to third parties). You may terminate your account at any time upon notice to us. In the event of suspension or termination (other than cases where we lock your account because of suspected fraudulent activity or other potential harm to us or to third parties), we will provide you with access to any data that you have uploaded for at least 30 days following such termination. It is your responsibility to keep backup copies of any such data.


It is understood by you that the Service and the Website are offered for use on an “as-is” and “as-available” basis. We make no representations or warranties of any kind concerning the Service or the Website, whether express, implied, statutory, or other. You agree that, to the fullest extent possible, in no event shall we be liable to you for any direct, special, indirect, incidental, consequential, punitive, exemplary, or other losses, costs, expenses, or damages arising out of your use of the Service or the Website, even if we have been advised of the possibility of such losses, costs, expenses, or damages.

Limitation of Liability

Our aggregate liability for damages pursuant to any breach of these Terns of Service will not exceed the annual subscription fee paid by the Subscriber in respect of the period in which any claim arises.


The Subscriber will defend, indemnify and hold us harmless from any and all liabilities, costs, and expenses (including, without limitation, reasonable attorneys’ fees) in connection with any third-party claim that any of the data uploaded by you to the Website: (i) infringes or misappropriates any third-party intellectual property rights, privacy or publicity rights, or any other rights; or (ii) violates any applicable laws, rules, or regulations. You will promptly notify us of any such claim. Failure to provide such notice shall not relieve you of your indemnity obligations to us. You will have control over the defence of any such claim, provided that (i) you do not make any admission of liability on behalf of us or agree to any settlement that imposes a financial burden on us without our prior written consent; and (ii) we shall have the right to participate in the defence of any such claim, at our own cost, with the legal adviser of our choice.

General Provisions

You agree not to assign these Terms of Service or any of its rights hereunder without our prior written consent. Otherwise, this Agreement will be binding upon and inure to the benefit of the parties hereto and their permitted successors and assigns. These Terms of Service and performance hereunder shall be governed by the laws of England and Wales. You agree that any and all litigation between us arising from these Terms of Service or the business relationship created hereby shall take place in the courts of England and Wales and each party to this agreement irrevocably consents and submits to the jurisdiction and venue of any such courts. If any provision of these Terms of Service is deemed invalid or unenforceable, they shall be amended or replaced in the way that best reflects the original intention of the parties, and the remainder of these Terms of Service shall remain in full force and effect. These Terms of Service, together with the Privacy Policy and any pricing information for subscriptions made known to you, constitute the complete agreement between the parties regarding the subject matter hereof.

Terms and conditions for your licence to use One Planet Living®


One Planet Living® is a registered trademark of Bioregional. The oneplanet.com digital platform was created to enable more people to use Bioregional’s One Planet Living® framework. This licence is an agreement between you and Bioregional, and is issued by oneplanet.com.

If you would like to use One Planet Living® we ask that you simply:

1. Follow our communications guidelines

Download our easy to use communications guidelines here on how you can talk about One Planet Living® and how you can use the associated graphics.

2. Publish your One Planet Living® plan and report progress annually

If you decide to make a One Planet Living® plan we encourage you to publish it. By sharing and publicising achievements as well as challenges, we can help build a global community of people and organisations learning from each other and achieving transformational change. If you wish to make public that you are using the One Planet Living® framework, you need to publish your One Planet Living® plan on oneplanet.com. We ask that you report on progress against your plan at least annually on oneplanet.com, even if there is not much to report.

Download banners

Contact details: Please contact Bioregional if you have any questions about this licence. Bioregional Development Group, BedZED Centre, 24, Helios Road, Wallington, Surrey, Greater London, SM6 7BZ, UK. info@bioregional.com +44 020 8404 4880


The legal bit

  1. Before publicly stating you are using One Planet Living® you agree to the following terms and conditions.
  2. You acknowledge that One Planet Living® is a work protected by copyright and the One Planet Living® names and logos are protected by trademarks, both unregistered and registered, which are owned by the not-for-profit organisation Bioregional. Together, the One Planet Living® trademarks and One Planet Living® principles are called the “One Planet Living® Materials” in the rest of this agreement.
  3. This agreement gives You permission: (1) to state in any publicity that you are using the One Planet Living® framework and (2) to use the words One Planet Living® in association with any such publicity as a way of promoting your commitment to sustainability, subject to following Bioregional’s easy-to-use communications guidelines, and more specifically, the following terms and conditions:
    1. You must publish a One Planet Plan on oneplanet.com within 12 months of starting to publicly use the “One Planet Living® Materials”, and report on your plan at least annually
    2. You must identify Bioregional as the creator of the “One Planet Living® Materials”
    3. You must use the official One Planet Living® logos and associated “One Planet Living® Materials”
    4. You must describe One Planet Living®, and how you are using it, in keeping with the wording provided in Bioregional’s communications guidelines
    5. You must not modify the One Planet Living® Materials
    6. You agree not to sub-licence the One Planet Living® Materials
    7. If requested in writing by us, you must remove any of the One Planet Living® Materials from any public forum in which you published them, to the fullest extent reasonably practicable.
    8. You agree that any other arrangements, understandings, or agreements made with Bioregional regarding the One Planet Living® Materials that are not stated in this agreement are separate from and independent of the terms and conditions of this agreement.
  4. It is understood by you that the One Planet Living® Materials are offered for use by you on an “as-is” and “as-available” basis. We make no representations or warranties of any kind concerning the One Planet Living® Materials, whether express, implied, statutory, or other. You agree that, to the fullest extent possible, in no event shall we be liable to you for any direct, special, indirect, incidental, consequential, punitive, exemplary, or other losses, costs, expenses, or damages arising out of the permissions given in this agreement or your use of the One Planet Living® Materials, even if we have been advised of the possibility of such losses, costs, expenses, or damages.
  5. The permission granted to you under this agreement is the right to use the One Planet Living® Materials. Please note that any use by you of the One Planet Living® Materials may still be restricted for other reasons, including because others have copyright or other rights in the materials.
  6. If you fail to comply with the terms and conditions set out in this agreement, your rights under it will terminate automatically. Where your right to use the One Planet Living® Materials has terminated, it will be reinstated automatically provided that either any violation is cured within 30 days of your discovery of the violation or by means of an express written reinstatement by us.
  7. This agreement lasts for 1 year from the date on which you last posted or updated your One Planet Action Plan on our website. Provided that you renew your One Planet Action Plan periodically – at least on or around the anniversary of your first posting on our website (by reporting on the progress that you have made in the previous year) – this agreement shall automatically renew for a further year.
  8. You will not use ‘One Planet Living®’ in the name of your organisation or development as this will cause confusion. If you want to use these terms in your name please contact Bioregional.
  9. If Bioregional recognises your One Planet Action Plan as demonstrating leadership in implementing One Planet Living®, you will be provided with relevant logos to use.
  10. We may change the processes outlined here from time-to-time and you will be required to follow the new requirements, but we will notify you in advance and give you time to follow
  11. This Agreement shall be governed by, and construed in accordance with, English Law and You agree irrevocably to submit to the exclusive jurisdiction of the English courts and waive any objection to proceedings in such courts on the grounds of venue or on the grounds that the proceedings have been brought in an inconvenient forum.

oneplanet.com is committed to protecting and respecting your privacy and your data.

This privacy policy sets out how OPD uses and protects any information that you give OPD when you use this website. Please contact our Data Protection Manager if you have any questions or would like to delete your data.

For the purpose of the General Data Protection Regulations 2016, the Data Protection Act 1998 (the Act) and the Privacy and Electronic Communications Regulations 2003, the data controller is Oneplanet.com which is based at 11A Little Preston Street, Brighton BN1 2HQ. Oneplanet.com is currently a service offered by Bioregional Development Group, a registered charity with registration number 1041486

Privacy Statement

In order for us to deliver an effective service to you it is necessary for us to store and use personal information about you. We will treat all information supplied by you in accordance with this policy.


This policy only applies to this website and service and you should refer to the privacy policy of any third party website or service that you access in connection with this website, whether by means of hyperlink or otherwise.


Information supplied to us will be processed and stored on a secure server and may be used in connection with future visits to this website to facilitate easy repeated use. Transaction processes will use data, encrypted using a Secured Socket Layer (“SSL”) session. You should ensure that your version of your web browser supports SSL.

Legal basis for processing this information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
  • Where you have provided your consent.

Information we may collect from you

1/ Depending on how you use the website, we may collect and process the following data about you:

  • Information that you provide by filling in forms on our site www.oneplanet.com (our site) including without limitation your name, address, telephone number, position and the organisation you work for (where applicable). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with the website.
  • If you contact us, we may keep a record of that correspondence.
  • If you sign up to our mailing list via the double opt-in process, we will keep a record of the information you provide
  • Surveys used for research or marketing purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our site and of the fulfilment of your orders, including products, invoices and payment receipts.

2/ How we use this information

  • Identify you when you re-visit the site.
  • Help administer any accounts, services and products or facilitate purchases or services offered by us from time to time.
  • Provide you with information, products or services that you request from us or which we feel may interest you and update you as to services offered. If you do not wish to receive this information, please contact our Data Protection Manager using the contact details below.
  • Share relevant knowledge and experience and make improvements based on your feedback.
  • Publiish anonymous and statistical data as part of dissemination of our monitoring and research work.
  • Allow you to participate in interactive features of our service, when you choose to do so.
  • If you have signed up to our mailing list via the double opt-in process, we will send you marketing emails. You can unsubscribe at any time via the link at the bottom of these emails.
  • Ensure that content from our site is presented in the most effective manner for you and for your computer.

3/ All storage, use and transmission of personal information relating to an individual or company is subject to the Act. The Act gives you the right to access information held about you. We will provide you with a copy of this free-of-charge on your first application. Any further request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

4/ The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.

5/ While we do our best to protect your personal data, the transmission of information over the internet is never completely secure. We cannot guarantee the security of your data transmitted to our site and in using our website you acknowledge that any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

IP addresses and cookies

Google Analytics

We may collect information about your computer, including operating system and browser type, for system administration and to report aggregate information to our advertisers. We have anonymised IP addresses through Google Analytics so we are not collecting any personally identifiable data.


The website makes use of cookies. Cookies are data files that are stored on your computer’s hard drive and keep records of your visit to a website. They allow us to recognise you and tailor your visit to suit your individual preferences.


By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.


You may be able to configure your web browser to prevent the use of cookies although some functions or services may not be available. If any third party websites you can access through the website use cookies, we cannot access or control that. If you want to know more about cookies you could try visiting 


Third parties and your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985 and section 1159 of the UK Companies Act 2006 as applicable.


We may also have to disclose your personal information to relevant third parties such as our website developers. We will, except where required by law, keep your information confidential and will not disclose any such information except where a disclosure is made at your request or with your consent.


In some cases, we may wish to pass your data on to third parties when we are working with them in partnership on sustainability issues. However, in cases where we would like to pass on your data to our partners we would only do this if you have given permission when we collect your data. Bioregional does not otherwise sell, rent, or disclose any information to third parties for their marketing purposes.


You acknowledge and agree that some of the data that we process may amount to sensitive personal data under the Act. Your continued use of the website amounts to agreement that we may process such data. We, our subcontractors and agents will apply appropriate technical and organisational measures to prevent the unauthorised processing of personal data and protect against accidental loss of or damage to personal data.

How long will you keep my data for?

If your account is dormant for more than 18 months, we will delete any personally identifiable data.

Right to be forgotten

You may contact us at anytime to have data deleted. Please see below for contact details of our Data Protection Manager.

Changes to our privacy policy

Any changes we may make to our privacy policy will be posted on this page.


If you have any questions, comments or requests regarding this privacy policy you should address them to The Data Protection Manager, 11A Little Preston Street, Brighton BN1 2HQ or email 


Our OnePlanet cookie policy explains what cookies are and how we use them. Our websites use cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that is placed on your computer by a website you visit. The purpose of cookies is to make websites work, to improve the efficiency of websites, your user experience and provide usage information on websites. Storing and using this information provides an understanding of your website preferences and habits, which should make your website visits more productive.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about users may be linked to the information stored in and obtained from cookies. We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the cookies we use.

You can learn more about cookies: www.allaboutcookies.org

You can learn more about our approach to privacy by reading our privacy policy.

Cookies policy last updated: 26 June 2020.

Type of cookies we use

Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

We use both session and persistent cookies for the purposes set out below:


Essential cookies

  • Type: session cookies
  • Administered by: us
  • Purpose: these are essential to provide you with services available through the website and to enable you to use some of its features. They include, for example, cookies that enable you to log into secure areas of our website, or make use of e-billing services. Without these cookies the services that you have asked for cannot be provided.


Cookies policy/notice acceptance cookies

  • Type: persistent cookies
  • Administered by: us
  • Purpose: these identify if users have accepted the use of cookies on our website.


Functionality Cookies

  • Type: session and persistent cookies
  • Administered by: us
  • Purpose: these allow us to remember choices you make when you use the website, such as remembering your details on our customer support services. The purpose of these cookies is to provide you with a more personal experience. These cookies are used to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.


Analytics cookies

  • Type: persistent cookies
  • Administered by: third-parties
  • Purpose: these allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.


Your choices regarding cookies

When you start using our website you have the option of setting your cookie preferences. You can reset these preferences by removing our cookies from your browser and then visiting our site again as described further below. You can also block cookies although some features may cease to function properly if you do so.

If you prefer to avoid the use of cookies on the website altogether, first you must disable the use of cookies in your browser and then delete the cookies saved in your browser associated with this website. You may use this option for preventing the use of cookies at any time. If you do not accept our cookies, you may experience some inconvenience in your use of the website and some features may not function properly.

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

You can cancel your subscription anytime via your account page. If you cancel within 14 days of your initial order, you’ll be fully refunded. After 14 days, your payment is non-refundable, and your service will continue until the end of that month’s or that year’s billing period.


Your subscriptions will automatically renew on the same basis and for the same period as your previous subscription unless we notify you otherwise or you contact us thirty days in advance of the renewal date. For annual subscriptions we will send you an email notice of renewal giving you 14 days to cancel.


Termination by You

You may stop using the Services and Software at any time. Termination of your account does not relieve you of any obligation to pay any outstanding fees.

Termination by Us

We will make reasonable efforts to notify you at least 14 days. Prior to termination via the email address provide by you to provide for you time to download your content.

At any time we may suspend or terminate your use of Software of Services if you:

  1. breach the Terms of our licence agreement;
  2. fail to make payment of fees for the Services or Software;
  3. act in an unreasonable manner with our staff or act in bad faith.

At any time we may suspend or terminate your use of Software of Services if we:

  1. are required to do so by law;
  2. discontinue, in part or whole, the Services or Software;
  3. there has been an extended period of inactivity in your free account.


On Termination of our contract with you, the Terms relating to your indemnification obligations, our disclaimers and limitations of liabilities and dispute resolution provisions will survive.