Our OnePlanet cookie policy explains what cookies are and how we use them. Our websites use cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that is placed on your computer by a website you visit. The purpose of cookies is to make websites work, to improve the efficiency of websites, your user experience and provide usage information on websites. Storing and using this information provides an understanding of your website preferences and habits, which should make your website visits more productive.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about users may be linked to the information stored in and obtained from cookies. We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the cookies we use.

You can learn more about cookies: www.allaboutcookies.org

You can learn more about our approach to privacy by reading our privacy policy.


Cookies policy last updated: 26 June 2020.


Type of cookies we use

Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

We use both session and persistent cookies for the purposes set out below:


Essential cookies

  • Type: session cookies
  • Administered by: us
  • Purpose: these are essential to provide you with services available through the website and to enable you to use some of its features. They include, for example, cookies that enable you to log into secure areas of our website, or make use of e-billing services. Without these cookies the services that you have asked for cannot be provided.

Cookies policy/notice acceptance cookies

  • Type: persistent cookies
  • Administered by: us
  • Purpose: these identify if users have accepted the use of cookies on our website.

Functionality Cookies

  • Type: session and persistent cookies
  • Administered by: us
  • Purpose: these allow us to remember choices you make when you use the website, such as remembering your details on our customer support services. The purpose of these cookies is to provide you with a more personal experience. These cookies are used to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.

Analytics cookies

  • Type: persistent cookies
  • Administered by: third-parties
  • Purpose: these allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Your choices regarding cookies

When you start using our website you have the option of setting your cookie preferences. You can reset these preferences by removing our cookies from your browser and then visiting our site again as described further below. You can also block cookies although some features may cease to function properly if you do so.

If you prefer to avoid the use of cookies on the website altogether, first you must disable the use of cookies in your browser and then delete the cookies saved in your browser associated with this website. You may use this option for preventing the use of cookies at any time. If you do not accept our cookies, you may experience some inconvenience in your use of the website and some features may not function properly.

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.


Contact us

For any enquiries please email: privacy@oneplanet.com

Please address postal enquires to: OnePlanet, BedZED Centre, 24 Helios Road, Wallington, Surrey, SM6 7BZ.




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